SUPPORT & MAINTENANCE
Outsource & save yourself from APP MAINTENANCE HEADACHES
SUPPORT & MAINTENANCE
Application support and maintenance can be challenging even in the best of organizations. As businesses grow, applications and products require professional support and maintenance that keeps pace with growing demands. Outsourcing the managed services for application support and maintenance allows organizations to allocate resources where they are needed most, the core business functions.
The ExpertIT Services division can provide businesses with support and maintenance for their complex applications at different levels customized to their specific needs. Our professionals are up-to-date with the latest technologies and operating procedures. Our expertise and experience ranges across different languages, databases, enterprise applications, software systems, and platforms.
Software Maintenance & Support Services We Provide
We proactively handle the maintenance of software to ensure that your software is bug-free at deployment. We follow the best application software maintenance practices to make your software robust and secure. Our software support services include –
Adaptive Maintenance and Support
We can help you make the necessary modifications and revisions to your software for the transformational needs of your business. Here is an overview of what we do as part of application software maintenance - Data format change, Localization and regulation change, Hardware configuration change, Support Utility Modification, and Operating system integration.
Corrective Maintenance and Support
We help you fix errors in your software system, whether they are logical errors, coding errors, or design errors. Moreover, we investigate any bug that may arise in your software algorithms.
Perfective Maintenance and Support
Constant upkeep and special attention are needed to make the most of the technology for your business. We examine your software thoroughly for modifications, rectifications, editing, deletions, additions, and enhancements that it may need, and take necessary action.
Proactive and Preventive - that is how we define the efficiency of our application software maintenance services. Based on customer feedback and past incidents, we prepare your software for future requirements of your business
Benefits Offered by Software Maintenance and Support Services
You can achieve a spectrum of benefits by outsourcing software maintenance and support to FWS. The immediate and long-term merits of considering us as your trusted partner for application software maintenance are as follows –
Application software maintenance programs usually include upgrades and allow users to enjoy the upgrades for free for a whole year. Upgrades enhance the overall functionality and performance of the software and increase its lifecycle as well.
Stay Updated with Current Trends
Technology and tech-dependent businesses go through tremendous change frequently. To stay abreast of trending technologies, it is critical that you update your software applications regularly. Application software maintenance services can help you keep pace with the current tech trends and ensure that your organization can leverage its benefits.
Application software maintenance packages help protect the software from software problems but are usually meant for a specific time period. After the expiry of the warranty period, you need to pay for the bug fixes yourself. A maintenance plan will, however, take care of that.
With the maintenance of software services, you can keep a tab on your software expenditure. Most programs cover users for a year's period, thereby reducing an organization's investment for IT greatly. When you use cloud-based apps, the monthly charges you pay for those services usually include the maintenance fees as well.
Our Software Maintenance and Support Process
Our process works like clockwork because we have a systematic framework in place to process your requirement from end-to-end. Our knowledge repositories on enterprise applications will make it simpler for you to grasp our transparent methodologies. We will also provide close-knit support if you prefer having an agent to walk you through the stages. Our process is as follows –
We will acquire the documentation and processes followed by your developers. The details will help us determine maintenance objectives
We will rely on knowledge sharing on enterprise applications to decode the program objectives. This will help us interpret the complexity and self-descriptiveness
We will arrive at the best maintenance strategy and the maintenance proposal will be furnished for your approval
Evaluating Infrastructure Stability
We will analyze the extendibility and stability of the infrastructure to understand the potential for the ripple effect
The maintenance protocol, once implemented, will be vigorously tested for ruggedness and reliability. If necessary, ongoing preventive maintenance efforts will be provided
Release and Reporting
Once approved for release, we will compile our response and actions in a legible report for recordkeeping and future reference
Our Team is Agile, Cheap & Quality Centric!
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